AGB - General Terms and Conditions

§ 1 Rental object and key
(1) The landlord rents the following accommodation („rental property“) to the tenant:
One or more apartments (No. 01-10), of City Suites Murnau GmbH, at Reschstraße 19, 82418 Murnau.
The house rules displayed in the rental property apply. The rental property is a non-smoking property.
(2) The rental property is furnished in accordance with the features listed on our website (www.citysuites-murnau.de)
Fully equipped and furnished. Bed linen and towels are included in the rental price.
(3) The tenant is entitled to use the facilities of City Suites Murnau GmbH during the rental period.
(4) The tenant receives the front door key or chip card for the duration of the rental period.

§2 Rental period, arrival and departure
(1) The rental property is rented to the tenant as agreed.
(2) Arrival is from 16:00 on the day of arrival. Departure takes place on the day of departure by 10:00 a.m. at the latest.
(3) At the end of the rental period, the tenant must vacate the rented property and return it in a proper condition to
to the landlord and to hand over the keys to the landlord.

§ 3 Rental price and method of payment
(1) The rental price for the rental property is calculated for the duration of the rental period by season according to the price list on our website (www.citysuites-murnau.de) have been agreed. The costs for electricity, water, internet and heating are included in the rent.
(2) The amount is to be paid as follows: A deposit (25% of the rental price) is to be transferred to the agreed account within 14 days of concluding this contract. The balance is to be transferred to the same account no later than 2 weeks before the start of the rental period. If there are less than 14 days between the day the contract is concluded and the day the rental begins, the entire amount must be transferred to the above-mentioned account immediately after the contract is concluded.
(3) If the tenant defaults on payment by more than 14 days, the landlord is entitled to terminate the contract without notice and to rent the rental property to another tenant.

§ 4 Cancellation and interruption of stay
(1) A rental contract is agreed with the tenant for the duration of the stay. If the tenant cancels (terminates) the contract before the start of the rental period, the following pro rata rent must be paid as compensation, taking into account the expenses saved, if it is not possible to rent the property to another tenant:
Cancellation - free of charge up to 50 days before arrival
- up to 49 days before the start of the rental period: 10 % of the rental price
- up to 35 days before the start of the rental period: 30 % of the rental price
- up to 21 days before the start of the rental period: 60 % of the rental price
- up to 14 days before the start of the rental period: 90 % of the rental price
- otherwise (later than 14 days before the start of the rental period) 100 % of the rental price.
Nevertheless, the landlord will endeavor to let the rental property to other tenants.
(2) The tenant may provide evidence of lesser damage at any time.
(3) If the tenant terminates the stay prematurely, he remains obliged to pay the full rental price.
(4) Cancellation or termination can only be made in writing. The date of receipt by the landlord shall apply.
(5) Should the Infection Protection Act (e.g. Covid-19) prohibit us from accommodating you, a short-term cancellation/trip interruption free of charge is possible. The same applies if City Suites Murnau is in quarantine.

§ 5 Liability and obligations of the tenant
(1) The rented property, including the furniture and other items in it, must be treated with care. The tenant must ensure that the persons accompanying and/or visiting him/her exercise due care.
The tenant is liable for culpable damage to the rented property, the furniture or other items in the rented property by him or persons accompanying him. The tenant is also liable for the loss of furniture, equipment or other items from the rented property.
(2) Defects that arise when the rental property is taken over and/or during the rental period must be reported to the landlord immediately in a suitable form.
(3) Animals may only be kept in the rental property by personal arrangement - and only on condition that the pet is supervised exclusively by the pet owner and is not allowed to be alone or roam freely in the suite, garden or grounds.
(4) House rules: The tenant undertakes to comply with the house rules. These are available in the rented property.

§ 6 Terms of use for the use of Internet access via WLAN
(1) Permission to use the WLAN: The landlord operates Internet access via WLAN in the rental property. He allows the tenant to use the WLAN access to the Internet for the booking period. The use of the WLAN is a free service provided by the landlord for the tenant and can be revoked at any time. The tenant does not have the right to allow third parties to use the WLAN. The landlord does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. The landlord is entitled at any time to discontinue the operation of the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily. In particular, the landlord reserves the right to block access to certain sites or services via the WLAN at its own discretion and at any time (e.g. sites that glorify violence, pornographic sites or sites that charge a fee).
(2) Access data: Use is made by entering the WLAN key. The WLAN key is for the personal use of the tenant only and may not be passed on to third parties under any circumstances. The tenant undertakes to keep the WLAN key secret. The landlord has the right to change the WLAN key at any time.
(3) Dangers of WLAN use, limitation of liability: The tenant is advised that the WLAN only enables access to the Internet. Virus protection and firewall are not available. The data traffic generated using the WLAN is unencrypted. The data can therefore possibly be viewed by third parties. The landlord expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN. Use of the WLAN is at the tenant's own risk. The landlord accepts no liability for damage to the tenant's end device caused by the use of Internet access, unless the damage was caused intentionally or through gross negligence on the part of the landlord.
(4) Responsibility and indemnification against claims: The tenant is responsible for the data transmitted via the WLAN, the chargeable services used and legal transactions carried out. If the tenant visits chargeable websites or enters into liabilities, the resulting costs shall be borne by the tenant. The tenant is obliged to comply with the applicable law when using the WLAN. In particular, the tenant shall
- not use the WLAN to retrieve or distribute immoral or illegal content;
- not illegally reproduce, distribute or make available any goods protected by copyright;
- observe the applicable youth protection regulations;
- not send or disseminate any harassing, defamatory or threatening content;
- not use the WLAN to send mass messages (spam) and/or other forms of unauthorized advertising.
The tenant indemnifies the landlord from all damages and claims of third parties that are based on an illegal use of the WLAN by the tenant and/or on a violation of these terms of use; this also extends to costs and expenses associated with the claim or its defense. If the tenant recognizes or must recognize that such a violation of the law and/or such a violation exists or is imminent, he shall inform the landlord of this fact.

§ 7 Written form, severability clause
(1) Amendments and additions to the rental agreement must be made in writing. This also applies to amendments to this written form clause.
(2) Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remainder of the contract. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.
(3) The rental agreement is subject to the law of the Federal Republic of Germany.

§ 8 Right of withdrawal, online dispute resolution
(1) Instruction: No right of withdrawal when booking according to § 537 BGB

The management as at: 04.08.2025

AGB - General Terms and Conditions - SAUNA

§ 9 Terms of use for the use of the sauna area
1. general
(1) The house and usage regulations are binding for all guests, visitors and other users.
Anyone entering the sauna house area with outdoor area and quiet zone must first sign in on the board on the 1st floor next to the office. This constitutes binding acceptance of the house rules, including the sauna rules. By entering the „Sauna House“ facility, these and all other regulations issued to maintain operational safety are recognized.
(2) The following conditions of use serve to ensure the safety, order and well-being of all guests in the entire area of the facility, including all outdoor areas. Violation of these regulations may result in exclusion from use of the facility.
(3) All facilities must be treated with care. In the event of misuse, culpable soiling or general damage of any kind, the perpetrator is liable for the damage incurred.
(4) For your own benefit, but also out of consideration for other visitors seeking relaxation, every sauna guest must behave quietly.

2. special provisions for the sauna area
(1) Bathrobe can be picked up at the office for a deposit of € 50,00. The deposit will be refunded upon return, at the latest by the end of your stay at City Suites Murnau, if the bathrobe is in order.
(2) Please note the increased risk of slipping (due to wetness, ice, snow, rain, etc.) in the entire area of the
sauna house and the access routes via the underground parking garage or service entrance and stairs, as well as the main entrance on Reschstraße.
(3) Before using the sauna cabin, every sauna user is obliged to clean themselves thoroughly.
(4) Use of the facility is at your own risk. It is generally known that the use of a sauna is associated with a strain on the body. For this reason, the sauna may only be used by persons who feel able to do so due to their general state of health. As the operator is not aware of the guests' state of health, a doctor must be consulted in case of doubt.
(5) Sweating rooms traditionally have special ambient conditions, such as high room temperatures, approx. 40 °C in the floor area and up to 100 °C in the ceiling area, subdued lighting, stepped benches and various heat sources. These require special care on the part of the user. The time spent in the sauna cabins should therefore be based on personal comfort and not on time periods controlled by the clock.
(6) In particular, touching the heater and the steam vents is prohibited, as is tampering with thermostats, thermometers and other technical equipment in the sauna.
(7) The use of your own bath essences is not permitted for safety reasons. This also applies to liniments, honeys or oils and the like. In the event of violations, there is a high risk to your own health and that of other guests due to the danger of possible ignition and deflagration.
(8) Children up to the age of 16 are not permitted to visit the sauna.
(9) Cosmetic procedures such as hair dyeing, removal of body hair, nail cutting and similar are not permitted.

3. behavior in the cooling and rest rooms; use of other facilities
(1) After spending time in the sweat rooms, shower off the sweat before using the loungers or chairs.
(2) The loungers and seats may only be used with a bathrobe or a body-sized, dry pad.
(3) Smoking is prohibited in the entire complex, including the terrace area.
(4) Photography, filming and the use of cell phones are not permitted in the entire sauna area.

4. drinks
(1) You are welcome to help yourself to the cold drinks provided (see price list).
Please only take out what is being drunk. For reasons of hygiene, nothing may be put back in the fridge/cupboards. Make a note of what you take out on the pad provided. Come to the office promptly to pay or put the note with cash in the letterbox in front of the office. The amount must be paid before departure. We trust you. It is forbidden to eat food you have brought with you, and it is not permitted to bring drinks.

5 Liability in the event of damage
(1) Guests use the facilities expressly at their own risk. The operator or its vicarious agents are only liable - except for damages resulting from injury to life, limb or health - in the event of intent or gross negligence. This also applies to vehicles parked in the facility's parking spaces. The operator is not liable for force majeure and coincidence or for defects that occur or are not recognized even when exercising the usual care.
(2) The operator is only liable for the loss of valuables, cash and clothing in accordance with the statutory regulations if the operator is at fault. This also applies to damage to items by third parties.

6. reservation list and cancellation - notice board 1st basement level „Office“
(1) Please only sign in under the sauna times if you also use the sauna.
Please unsubscribe promptly if you are unable to attend. This will give other guests the chance to plan and use the space.
(2) Every guest should be able to use the sauna. This means that no fixed reservations can be made by individual guests.

The Executive Board As at: 15.1.2025